Delivery and return of goods
Delivery
All products are delivered within the United Kingdom mainland. The goods are usually shipped the same day, if they are in stock, and ordered no later than 12:00 (noon) CET.
The specific delivery time is stated at the individual item in the webshop, and is based on an order no later than 12:00 CET. If you place the order after 12.00 CET, the goods will be shipped the following weekday. If the goods are not in stock in Denmark, there will usually be a delivery time of 3-4 weeks. We always send an email about the expected delivery time as soon as possible.
Wineandbarrels Ltd. provides delivery with GLS or DSV, if you do not want to pick up your order yourself. The delivery prices start at 5 GBP. Though, delivery to the kerb is free of charge when you buy a wine fridge.
When delivered to a home address and you have indicated where the package can be put, the risk and responsibility passes to you once the package is delivered. When you specify where the package can be put in case of home delivery, it is important that the haulier can access easily with a regular pallet lifter.
Regarding redelivery
If there is no one at the delivery address to receive the goods, and if you have not made an agreement that the goods can be placed at the address, the haulier will take the goods back and try delivery with a redelivery. If you refuse reception in order to have the order delivered at another time without an agreement with Wineandbarrels on this, this is also considered a redelivery. The price for a redelivery is 30 GBP.
Carry-in
Regarding carry-in
In most cases, we can deliver with the notice of a couple of weekdays in the period from 8:00 to 16:00 according to more detailed agreement when you choose the carry-in delivery. We offer carrying by two people.
For special carrying jobs where access with a hand truck all the way in is not possible, you must order special delivery. This includes several people with special lifting gear on the delivery van. Click here for special delivery! (This applies, for example, if the staircase is so narrow or turning, that the wine fridge must be lifted using lifting harnesses, belts or the like).
If you want delivery at a specific time or outside the time of 8:00 – 16:00, this can be arranged at an additional charge.
Returns
You must return your order to us without undue delay, and no later than 14 days after you have informed us that you wish to cancel your purchase. You must pay the direct costs in connection with the return shipment.
Certain goods, by their very nature, cannot be returned by normal mail. This applies to: wine refrigerators, wine barrels and wine furniture. The cost of return is expected to amount to a maximum of approx. GBP 180.
The item's condition when you return it
You are only liable for any deterioration of the value of the product due to handling other than that necessary to determine the nature of the product, its characteristics and the manner in which it operates. In other words, you can try out the product in the same way as if you tried it in a physical store, but you are not allowed to take it in actual use.
If the item has been tested in addition to what is described above, we consider it as used, which means that upon cancellation of the purchase you will only receive part or none of the purchase amount, depending on the item's commercial value.
Reimbursement of purchase amount
If you regret your purchase, you will get back the amount you paid to us. In case of an impairment that you are liable for, this amount will be deducted the purchase amount. The original packaging represents a significant value for our goods. If you do not return the item in its original packaging, you will be charged a fee corresponding to the reduction in value. This usually amounts to 10-15% of the item's value.
If you use your right of cancellation, we will refund all payments received from you, including delivery costs (excluding additional costs due to your own choice of form of delivery, other than the cheapest form of standard delivery we offer), without undue delay and at all circumstances no later than 14 days from the date on which we received notice of your decision to cancel this agreement.
We will make such a refund with the same payment method you used in the original transaction unless you have explicitly agreed otherwise.
We may withhold the refund until we have received the returned items, unless you have previously submitted documentation that you have already returned the items.
In case of cancellation and returns, the items must be shipped to:
Wineandbarrels A/S
Rønnevangsalle 8,
3400 Hillerød
Denmark
You can also cancel by giving clear message and returning items in person at the above address by prior arrangement.
We do not receive packages without distribution or packages sent per cash on delivery.